“I have come to a frightening conclusion.
I am the decisive element in my classrooms.
It is my personal approach that creates the climate.
It is my daily mood that makes the weather.
As a teacher, I possess tremendous power to make a student’s life miserable or joyous.
I can be a tool of torture or an instrument of inspiration.
I can humiliate or humour, hurt or heal.
In all situations it is MY response that decides whether a crisis will be escalated or de-escalated, a person humanized or dehumanized.”

Haim Ginott (1993)