Session 8 - Managing Conflict using the 5 Cs

Activity 8.4 - Conflict Scenarios

Think about the following scenarios.

How would you feel in this situation? What do you think you would do?

Each of these scenarios involves a potential conflict.

  1. A colleague was working on a project. They asked you for your help. You were happy to help, and volunteered your ideas and several hours of your own time. You feel that your input is clearly evident in the final project. However, your colleague has not given you any acknowledgment or credit for the work you did.

  2. You are suspicious about an assignment that one of your students has given you. You are told by another student that the first student paid someone to write their assignment for them.

  3. A student has handed in a late assignment, however they did not ask for an extension. The rules in the department clearly state that an extension must be gained prior to the deadline. The student expects you to mark their assignment without penalty.

Answer the following questions in your blog.

Refer to the article in Activity 8.2 to help you.

  1. Beginning at the base of the conflict resolution triangle, think about how each conflict scenario might be handled. How could you potentially resolve this conflict at the lowest possible level? I.e. begin with 'Concern' and ask the eight questions about the situation. Then move onto 'Confer'.

  2. How would the situation be handled at each level of the triangle?

Click on the icon to share your responses to ONE of the scenarios.